What Decision to Make?
Leaders and Managers Must Master Managerial Decision Making for Change to Happen
Could it be the lack of any real change internally is a reluctance to change within the managerial ranks? Environmental uncertainty is one factor that creates fear to change and even fear to move forward. When a manager fears the outcome of decisions based on uncertain factors he/she is less likely to direct change toward that outcome. This uncertainty restrains growth and limits change. Uncertainty limits both businesses and politics.
So, what can be done to move forward in uncertainty?
Facts help make informative decisions. Benchmarking gives parameters to help business leaders determine how the problem can be resolved. Often business decisions reflect the known. If strong factors are prevalent then real change is easier for organizational change. A level of confidence is established when a report favors the decision to support any change. Read more…
Loreen Sherman Presents Seminars on Leadership Skills
Corporations are continuously changing and with it workplace training is essential to help leaders learn the new skills. Soft skills are what Loreen Sherman presents to CEOs and managers who want to transform ordinary leadership skills into extraordinary.
Loreen presents seminars on leadership skills that cover areas of interest for leaders who are interested in organizational behaviour and managerial decision making.
How to Handle Complaints
Managerial Decision Making Includes IT Support
Responsive technical support is one main factor that business in the Information Age must have. Customer service must ensure that they are not left alone with IT problems. If assistance is needed, be sure to give a thoughtful response or a solution in a reasonable amount of time. This would be a place where you could involve workplace training programs to teach your support providers about how to handle complaints. Read more…