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Strategic Leaders Consider Nondollar Costs Every manager has to assess the costs associated with the program, product or service provided by the company. Many managers have an easy time determining the dollar costs. For example, buying an office chair would cost $235.00. Shipping costs, tax costs, storage costs, moving costs have a defined value, which the manager calculates in his budget. However, the nondollar costs are more difficult to assess. For example, did carrying that office chair cause the service man to displace his back and file for an injurious claim? For example, did the office chair’s faulty wheel cause the secretary to slip and break her ankle? What are the nondollar costs associated with the office chair? Read more… |
